Contact JAMMY Support
Email support@jammygroup.ca. Signed-in users can also open Support in the JAMMY App so the request includes the relevant account, ticket, event, or feature context.
Support can help with sign-in, linked tickets, ticket QR issues, schedule questions, accessibility needs, dance registration, photo and marketplace features, lost and found, moderation, privacy requests, and app problems.
What to include
- a short subject that names the problem;
- the event, ticket, class, or feature involved;
- what you expected and what happened;
- your device and app version for a technical issue; and
- a screenshot only if it does not expose a ticket QR, password, payment credential, or another person’s private information.
Do not send passwords, passkeys, full payment-card information, or unnecessary government identification.
Report a security vulnerability
Suspected vulnerabilities affecting JAMMY websites, applications, APIs, or other publicly accessible systems should be sent to webdev@jammygroup.ca, not ordinary Support. Read and follow the Good-Faith Security Reporting Policy before testing or submitting evidence.
Urgent onsite and emergency help
In-app and email support are not emergency services. For an immediate medical emergency or threat, call local emergency services. At an event, contact nearby JAMMY staff, venue staff, or security for urgent safety, crowd, accessibility, harassment, or blocked-exit concerns.
Account deletion and privacy
Signed-in users can open Account → Privacy → Delete JAMMY Account. If you cannot sign in, follow the verified request process at jammygroup.ca/delete-account. Privacy access, correction, export, and consent questions can be emailed with “Privacy request” in the subject.
Read the Privacy Policy for a full explanation of JAMMY’s information practices.
Community, marketplace, and safety reports
Use the in-app report and block controls when available because they preserve the context moderators need. Support can also help with harassment, scams, counterfeit concerns, unsafe meetup requests, privacy issues, or a moderation appeal. Do not use reports to pressure another person during a disagreement.
JAMMY MARKET does not process payments, hold funds, arrange delivery, or provide buyer or seller protection. Contact your payment provider directly about an external payment dispute.
What happens next
We route requests to authorized support or event staff based on the category and urgency. We may ask for verification before discussing an account, ticket, privacy request, or sensitive moderation action. Support records are available only to authorized staff and retained as needed for support, safety, disputes, and required follow-up.
We aim to respond as soon as practical, but response times vary during event periods and for requests that require investigation.