Delete in the JAMMY App
- Open the JAMMY App and sign in.
- Open Account, then Privacy.
- Select Delete JAMMY Account.
- Review the impact, verify your identity if asked, and confirm the request.
The app signs the account out and shows the deletion status. You do not need to uninstall the app to delete the account.
If you cannot access the account
Email support@jammygroup.ca from the email associated with the account and use the subject “JAMMY Account deletion request.” Tell us that you cannot use the in-app flow.
To protect the account, we will complete a human identity-verification step before scheduling deletion. Our initial response may be the same whether or not an account exists for that address so that we do not expose account membership.
Never email a password, passkey, ticket QR code, payment credential, or government identification unless an authorized support agent has explained a secure, necessary verification method.
What happens after confirmation
- The account is disabled and signed out on every device.
- A 30-day recovery period begins.
- Access to linked tickets, saved schedules, community, marketplace, photo, support, and account features is removed. Deleting an account does not itself cancel or refund an event ticket, class registration, or separate purchase.
- After the recovery period, account data is permanently deleted or irreversibly minimized.
- Narrow records may be retained where needed for security, fraud prevention, safety, financial or legal obligations, disputes, moderation appeals, or proof that deletion was completed. Protected backups expire through their normal rotation.
Some content shared with other people may remain in minimized form where deleting it would affect their records, safety review, or conversation continuity. We remove the account’s direct identifiers where feasible and lawful.
Cancel a pending deletion
During the 30-day recovery period, use the recovery option on the JAMMY sign-in or account-deletion screen. You may need to verify control of the account email. After permanent deletion is complete, the account and its data cannot be restored.
Need help?
Contact support@jammygroup.ca. Include a short description of the access problem, but do not send passwords or unnecessary sensitive information.